FAQ - FemmeBeauty

Orders and Delivery

Q: How do I place an order on FemmeBeauty.com? A: To place an order, simply add the products you wish to purchase to your cart and follow the payment instructions at checkout. You will receive a confirmation email once your order is placed.

Q: What payment methods are accepted? A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, ApplePay.

Q: Where do you deliver and what are the delivery times? A: We deliver everywhere in France. Standard delivery times are 3-12 working days. Please see our Delivery page for further details.

Q: How can I track my order? A: Once your order has been shipped, you will receive an email with a tracking number and a link to track your package online. If, however, the link does not work, you can directly insert the package number on our “Product Tracking” page.

Returns and Refunds

Q: What is your return policy? A: You may return any unopened and unused product within 30 days of receipt for a full refund. Return costs are the responsibility of the customer. See our Returns page for more information.

Q: How do I initiate a return? A: To initiate a return, contact our customer service contact@femmebeauty.fr with your order number and the details of the product you wish to return. We will provide you with return instructions.

Q: How long does it take to receive a refund? A: Refunds are typically processed within 5-7 business days after receiving your return. The credit will appear on your original payment method.

Products

Q: Are FemmeBeauty products tested on animals? A: No, at FemmeBeauty we are proud to say that all of our products are cruelty-free and are not tested on animals.

Q: Are your products suitable for all skin types? A: We offer a wide range of products suitable for different skin types. Check product descriptions to find the ones that best suit your specific needs.

Account and Support

Q: How do I create an account on FemmeBeauty.com? A: Click the account icon at the top right of our site and follow the instructions to create a new account. You can also create an account when placing your order.

Q: I forgot my password. What should I do ? A: Click “Forgot your password?” on the login page and follow the instructions to reset your password.

Q: How can I contact customer service? A: You can contact us by email at femmebeauty@gmail.com or by telephone at +33 1 23 45 67 89. Our customer service is available Monday to Friday, from 9 a.m. to 6 p.m.

Promotions

Q: Do you offer any discounts or promotions? A: Yes, we offer promotions and discounts regularly. Subscribe to our newsletter to be informed of special offers and upcoming events.